Shipping & Returns Policy

Shipping Policy

At Finch Foods Australia, we are committed to delivering your orders efficiently and on time. We utilise Australia Post’s Parcel Post and Express services to ensure your products reach you as quickly as possible.

Shipping Times
  • Same State: 2-4 business days via AusPost Parcel Post
  • Interstate: 3-6 business days via AusPost Parcel Post
  • Express Options: Available at our discretion, with times varying based on your location and the service selected.

For detailed delivery times based on your specific location, please visit the Australia Post delivery times page.

Order Processing

Please allow 24-48 hours for your order to be processed. Shipping times apply once your order has been dispatched. We aim to deliver all products within 3-7 days, depending on the shipping method chosen and the logistics provider’s schedule.

Returns and Refunds

We pride ourselves on the quality of our products at Finch Foods Australia. If you are not satisfied with your purchase, we offer options for a refund or replacement under the following conditions:

Process for Requesting a Refund or Replacement

To initiate a refund or request a replacement, please provide the following information:

  • Photo of the product barcode or batch number.
  • Photo of the product.
  • Order number.
  • Order date.
  • Detailed description of the issue.

Please ensure that your request for a refund or replacement is submitted within 48 hours of product delivery. This timeframe allows us to efficiently address your concerns while ensuring the quality of our response.

How to Contact Us

f you need to request a refund or replacement, or if you have any questions about our shipping and returns policies, please contact our customer service team by emailing us via hello@finchfoods.com.au. We are here to help and ensure your satisfaction with every purchase.

At Finch Foods Australia, we are dedicated to providing you with a seamless shopping experience, from order to delivery and beyond. Thank you for choosing us for your culinary needs!