Customer Support

At Finch Foods Australia, we are committed to providing exceptional customer service. Our support team is here to assist you with any queries or concerns you may have regarding your orders or our products. Below you’ll find our support policy and the different ways you can get in touch with us.

Support Policy

Our aim is to ensure that your experience with us is smooth and satisfactory. We handle all inquiries related to orders, product details, delivery information, and any issues you might encounter.

  • Response Time: We strive to respond to all inquiries within 24 hours.
  • Resolution Time: Most issues are resolved within 3 business days, although resolution times can vary depending on the nature of the inquiry.
  • Order Issues: For any problems related to order discrepancies, damages, or returns, please contact us within 7 days of order receipt.

Support Process

To make an inquiry, please fill out the order enquiry form provided below. Ensure you include all relevant details to help us address your concerns efficiently.

Additional Support

For detailed information about our products, shipping, and returns, please visit our FAQ page or Shipping & Returns page. These resources provide answers to common questions and outline our company policies.

We value your satisfaction and are here to help make your experience with Finch Foods Australia enjoyable and hassle-free. If you need further assistance or have suggestions on how we can improve our services, please do not hesitate to contact us.

Enquire About Your Order

We’d love to hear from you.

Have questions about your order? Reach out to our support team via the contact form on the right or emailing us directly. Please be sure to include your order number, name and phone number so our customer support team can get back to you.